FAQs: Support

tenders > company facts > support > chat service > artificial intelligence

Question

Does Open eLMS provide a 'how to guide' for the system?

Answer

Open eLMS has a full knowledgbase and an online AI system to answer any question about Open eLMS support, system functionality and Open eLMS Ltd as a company.

tenders > company facts > support > complaints handling > third party

Question

How does Open eLMS handle third-party complaints?

Answer

Open eLMS will manage any fault process with any add-on provided directly by Open eLMS (examples include Ander Pink News Feeds, Turnitin, Go1, Capterra Performance Management system etc.) as well as any third party elearning course needed to be imported.

It will provide help and guidance with the use and integration of other systems used where possible but not be liable for their performance.

Note that the proposed solution does not propose using any third party systems.

tenders > company facts > support > contact details > communication channels

Question

What support communication channels are in place?

Answer

Issues can be reported to Open eLMS in a number of ways:

Via the company's website

Directly using the Open eLMS service help desk system - https://emil-reisser-weston.atlassian.net/servicedesk/customer/portal/2/group/-1

Or via the account managers

tenders > company facts > support > costs > support costs

Question

What are the support costs?

Answer

Note there is no separation of licensing/support costs - as Open eLMS is software as a service, all licences automatically include support.

tenders > company facts > support > costs > upgrade costs

Question

What are the upgrade costs?

Answer

All Open eLMS clients get system upgrades automatically - as Open eLMS is software as a service, all licences automatically include new versions approximately every 6 months.

For more information, contact us at sales@openelms.com or call +44 7426 496 474.