Support & Help
Help around the clock: ask the AI help assistant, search the knowledgebase, or contact our support team.
Help Assistant
Instant answers about using Open eLMS as an administrator, 24 hours a day. It opens in the bottom-right corner of the page.
Contact support
Report an issue or ask for a system upgrade, and our support team will get back to you.
Contact supportOur service level agreements
99.9% guaranteed availability
Every server is monitored 24/7/365, and security patches and updates are applied proactively. Issues are handled by severity:
Critical
System-wide outage.
- Response
- 1 working hour
- Resolution
- 2 working hours
Major
Significant impact on core functionality.
- Response
- 1 working hour
- Resolution
- 4 working hours
Minor
A feature fails and there is no workaround.
- Response
- 2 working hours
- Resolution
- 2 working days
Trivial
A minor issue with a workaround.
- Response
- 1 working day
- Resolution
- 4 working weeks
Product Roadmap
Where Open eLMS is going, release by release. Hover over an item for what it does; the bars show delivery progress, straight from our development tracker.