Barista
22 eLearning modules · CPD Certified · SCORM
This comprehensive course equips baristas with the essential skills to prepare specialised coffee and other hot drinks using professional equipment in any hospitality setting. You will master food safety and hygiene, efficient setup and closing procedures, and the art of crafting decorative drink displays. Beyond technical expertise, the programme focuses on delivering exceptional customer service, from greeting guests warmly and educating them on coffee and tea varieties, to effectively handling complaints and building lasting relationships. You will also learn crucial sales promotion techniques and how to master the barista upsell, enhancing both customer satisfaction and business revenue.
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What this lesson contains
Food Safety & Hygiene Basics
Greet Guests (Barista)
Prepare Hot DrinksPreview not available
Prepare Specialised CoffeePreview not available
Set Up the Coffee AreaPreview not available
Educating Customers on Coffee Varieties (Barista)Preview not available
Tea Varieties for BaristasPreview not available
Execute Opening and Closing Procedures (Barista)Preview not available
Handling Complaints & Difficult CustomersPreview not available
Customer Service in HospitalityPreview not available
Maintaining Customer Relationships for BaristasPreview not available
Sales Promotion Techniques (Cashier)Preview not available
Present Decorative Drink DisplaysPreview not available
Take Food and Beverage Orders from Customers (Barista)Preview not available
Mastering the Barista UpsellPreview not available
Work According to Recipe (Barista)Preview not available
Working as Part of a Hospitality TeamPreview not available
Apply Foreign Languages in HospitalityPreview not available
Maintain Equipment for Non-Alcoholic DrinksPreview not available
Handover the Service AreaPreview not available
Ensure Maintenance of Kitchen EquipmentPreview not available
Check Deliveries on Receipt (Barista)Preview not available