Call Centre Agent
31 eLearning modules · CPD Certified · SCORM
This comprehensive course equips call centre agents to excel in their dynamic role, handling both incoming and outgoing customer calls with professionalism. You will master essential skills for promoting goods and services, obtaining sales, and arranging visits, while also learning to manage credit card payments securely and navigate e-procurement processes. The programme develops your ability to transform dissatisfied customers into loyal patrons through effective complaint handling, active listening, and empathetic communication. You will also gain expertise in adapting to changing situations, solving complex problems, and ensuring data confidentiality, providing exceptional customer service and support.
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What this lesson contains
Transforming Disgruntled Customers - Effective Complaint Handling for Loyalty
Answer Incoming Calls
Applying Operations for an ITIL-Based EnvironmentPreview not available
Provide Customer Follow-up Services (Call Centre)Preview not available
Characteristics of Services (Call Centre Agent)Preview not available
Credit Card Payments for Call Centre AgentsPreview not available
e-procurement (call centre agent)Preview not available
Adapt to Changing SituationsPreview not available
Mastering Telephone Customer ServicePreview not available
Create Solutions to Problems (Call Centre Agent)Preview not available
The Art of Active ListeningPreview not available
Presenting Call Centre Performance ReportsPreview not available
Speak Different Languages (Call Centre Agent)Preview not available
Data Confidentiality for Call Centre AgentsPreview not available
Handle Helpdesk ProblemsPreview not available
Perform Escalation Procedure (Call Centre Agent)Preview not available
Product Characteristics for Call Centre AgentsPreview not available
Communication Principles for Call Centre AgentsPreview not available
Teamwork Principles for Call Centre AgentsPreview not available
e-commerce systems (call centre agent)Preview not available
Keep Task Records (Call Centre Agent)Preview not available
Process Data (Call Centre Agent)Preview not available
Prioritise RequestsPreview not available
Handling Tasks IndependentlyPreview not available
Multitasking for Call Centre AgentsPreview not available
Managing Stress, Isolation and Self-Motion for Home-WorkersPreview not available
Think ProactivelyPreview not available
Digital Skills for the Modern WorkplacePreview not available
Mastering CRM for Call Centre AgentsPreview not available
Perform Data Analysis (Call Centre Agent)Preview not available
Providing ICT SupportPreview not available