Computer and Accessories Specialised Seller
34 eLearning modules · CPD Certified · SCORM
This course provides specialised sellers with the comprehensive skills and knowledge needed to excel in the computer and accessories retail sector. You will master product characteristics, from multimedia systems to peripheral equipment, and learn to translate complex technical specifications into compelling customer benefits through effective sales argumentation and impactful presentations. Develop essential customer service expertise, including transforming complaints into loyalty and providing excellent post-purchase follow-up. The course also covers crucial operational aspects such as data protection, health and safety compliance, preventing shoplifting, and utilising visual merchandising to enhance the customer journey and drive sales.
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What this lesson contains
Multimedia Systems for Computer Sellers in Retail
Data Protection, Health, Safety, and Compliance Essentials
Transforming Disgruntled Customers - Effective Complaint Handling for LoyaltyPreview not available
Preventing Shoplifting for Computer and Accessories Specialised SellersPreview not available
Providing Customer Follow-up Services for Specialised Sellers in Computer and AccessoriesPreview not available
Characteristics of Services for Computer and Accessories Specialised SellersPreview not available
Characteristics of ProductsPreview not available
Sales Argumentation for Computer and Accessories Specialised SellersPreview not available
Product Selection Guidance for Computer and Accessories Specialised SellersPreview not available
Mastering Sales PresentationsPreview not available
Carry Out Order Intake for Computer and Accessories Specialised SellersPreview not available
Demonstrate Product Features for Computer and Accessories Specialised SellersPreview not available
Explain Characteristics of Computer Peripheral EquipmentPreview not available
Active Selling for Tobacco Specialised SellersPreview not available
Visual Merchandising BasicsPreview not available
Assisting Customers for Promotions Demonstrators in RetailPreview not available
Professional Communication for Business AdministratorsPreview not available
Product Characteristics for Computer and Accessories Specialised SellersPreview not available
Carry Out Product Preparation for Computer Sellers in Electronics RetailPreview not available
Maintain Store Cleanliness for Computer and Accessories Specialised SellersPreview not available
Stock Shelves for Computer and Accessories Specialised SellersPreview not available
Introduction to E-Commerce & Online RetailPreview not available
ICT Hardware SpecificationsPreview not available
ICT Software SpecificationsPreview not available
Apply Numeracy Skills for Computer and Accessories Specialised SellersPreview not available
Examine Merchandise for Computer and Accessories Specialised SellersPreview not available
Keeping Up-to-Date with Computer TrendsPreview not available
Stock Control & ReplenishmentPreview not available
Issue Sales InvoicesPreview not available
Handling Transactions & Cash HandlingPreview not available
Organising Storage Facilities for Computer and Accessories Specialised SellersPreview not available
Plan Aftersales Arrangements for Computer Sellers in Specialized RetailPreview not available
Process Refunds for Computer and Accessories Specialised SellersPreview not available
Add Computer ComponentsPreview not available