Contact Centre Manager
39 eLearning modules · CPD Certified · SCORM
This course empowers contact centre managers to expertly coordinate and plan daily operations. You will learn to efficiently satisfy customer inquiries, adhering to policies, by effectively managing employees, resources, and procedures. Develop skills in data analysis, customer relationship management, and financial oversight to drive strategic service outcomes. Understand how to integrate ethical considerations, perform risk analysis, and assess new technologies. The programme focuses on optimising service delivery, leveraging customer feedback, and analysing business plans to achieve high levels of customer satisfaction and operational excellence.
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What this lesson contains
Customer Insight and Data Analysis for Chartered Managers in Business
Social Media Marketing Techniques for Contact Centre Managers
Corporate Social Responsibility for Contact Centre Managers in Customer ServicePreview not available
Accounting Techniques for Contact Centre ManagersPreview not available
Customer Relationship Management for Contact Centre ManagersPreview not available
Service Characteristics for Contact Centre Managers in Business OperationsPreview not available
E-commerce Systems for Contact Centre Managers in Digital RetailPreview not available
Product Characteristics for Contact Centre Managers in Engineering and ManufacturingPreview not available
Performing Risk Analysis for Contact Centre ManagersPreview not available
Assess Development Feasibility for Contact Centre ManagersPreview not available
Business Processes for Business ConsultantsPreview not available
Analyse Business Plans for Contact Centre ManagersPreview not available
Measuring Customer Feedback for Contact Centre Managers in Customer ServicePreview not available
Record Keeping for Contact Centre ManagersPreview not available
Analyzing Customer Service Surveys for Managers in Contact CentresPreview not available
Producing Accurate Records and DocumentsPreview not available
Motivating Employees for Contact Centre ManagersPreview not available
Managing Staff for Contact Centre Managers in Customer ServicePreview not available
Recruitment and Onboarding FundamentalsPreview not available
Discharging Employees for Contact Centre Managers in Customer ServicePreview not available
Fixing Meetings for Contact Centre ManagersPreview not available
Resource Management for Contact Centre ManagersPreview not available
Continuous Improvement for Contact Centre ManagersPreview not available
Setting & Delivering Operational PlansPreview not available
Supervise Work for Contact Centre Managers in Customer ServicePreview not available
Planning Health and Safety Procedures for Contact Centre ManagersPreview not available
Managing Customer Service for Contact Centre Managers in Customer ExperiencePreview not available
Analyzing Staff Capacity for Contact Centre Managers in Customer ServicePreview not available
Monitoring Customer Service for Contact Centre ManagersPreview not available
Customer Management for Contact Centre ManagersPreview not available
Follow Company Standards for Contact Centre Managers in Customer ServicePreview not available
Problem Solving in BusinessPreview not available
Handle Helpdesk Problems for Contact Centre ManagersPreview not available
Handling Complaints & Difficult CustomersPreview not available
Contacting Customers for Contact Centre ManagersPreview not available
Teaching Customer Service Techniques for Contact Centre ManagersPreview not available
Contract Management for Contact Centre ManagersPreview not available
Presenting Reports for Contact Centre Managers in Customer ServicePreview not available
Training Employees for Contact Centre Managers in Customer ServicePreview not available