Customer Contact Centre Information Clerk
31 eLearning modules · CPD Certified · SCORM
This course equips customer contact centre information clerks to excel in providing comprehensive support to customers via telephone, email, and other digital channels. You will master professional communication and active listening techniques to understand customer needs and provide accurate information on services, products, and policies. The programme covers essential skills such as using call-centre technologies, managing customer data and databases, and analysing call performance trends to enhance service quality. You will also learn to build lasting customer relationships, provide precise order and pricing details, and effectively navigate e-services, ensuring high-quality interactions and driving commercial success.
Questions about our courses? Ask our assistant, for example “What is the difference between Adult Care Worker and Adult Care Worker UK?”
What this lesson contains
Customer Insight for Customer Contact Centre Information Clerks
Customer Service Fundamentals
Customer Relationship Management for Information Clerks in Customer Contact CentresPreview not available
Service Characteristics for Information Clerks in Contact CentresPreview not available
Call-Centre Technologies for Customer Contact Centre Information ClerksPreview not available
Product Characteristics for Information Clerks in ManufacturingPreview not available
Analyse Call Performance Trends for Information Clerks in Customer Contact CentresPreview not available
Measuring Customer Feedback for Customer Contact Centre Information ClerksPreview not available
Record Keeping for Information Clerks in Contact CentresPreview not available
Collecting Customer Data for Information Clerks in Contact CentresPreview not available
Use Databases for Customer Contact Centre Information ClerksPreview not available
Use E-Services for Customer Contact Centre Information ClerksPreview not available
Providing Order Information for Customer Contact Centre Information ClerksPreview not available
Assist Customers for Contact Centre Information ClerksPreview not available
Providing Price Information for Customer Contact Centre Information ClerksPreview not available
Prepare Correspondence for Customer Contact Centre Information Clerks in Business ServicesPreview not available
Transforming Disgruntled Customers - Effective Complaint Handling for LoyaltyPreview not available
Follow Up Orders for Customers for Contact Centre ClerksPreview not available
Answer Incoming Calls for Customer Contact Centre Information ClerksPreview not available
Performing Customer Management for Customer Contact Centre Information Clerks in TelecommunicationsPreview not available
Notify Customers on Special Offers for Information Clerks in Contact CentresPreview not available
Excelling in Customer ServicePreview not available
Discerning Written Communication for Customer Contact Centre Information Clerks in Customer ServicePreview not available
Handle Helpdesk Problems for Customer Contact Centre Information ClerksPreview not available
Contacting Customers for Information Clerks in Contact CentresPreview not available
Improving Customer Interaction for Information Clerks in Contact CentresPreview not available
Carry Out Active Selling for Customer Contact Centre Information ClerksPreview not available
Providing Customer Follow-up for Information Clerks in Contact CentresPreview not available
Mastering Telephone Customer ServicePreview not available
Drafting Corporate Emails for Customer Contact Centre Information Clerks in Customer ServicePreview not available
Building Trust for Customer Service Practitioners in Sales and MarketingPreview not available