Customer Service Representative
36 eLearning modules · CPD Certified · SCORM
This course equips customer service representatives with the essential skills to effectively manage customer interactions and maintain organisational goodwill. You will master resolving disputes professionally, applying empathy, and knowing when to escalate complex issues for seamless resolution. The programme covers the complete lifecycle of processing customer orders, from initial intake and managing billing to utilising e-services efficiently. You will also learn to apply psychological principles to understand human behaviour, provide quality information, and manage customer data. Furthermore, the course teaches data mining techniques to uncover insights from customer behaviour, enabling you to enhance overall customer satisfaction and contribute to business success.
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What this lesson contains
Apply Conflict Management
Process Customer Orders
Providing Quality InformationPreview not available
Perform Escalation ProcedurePreview not available
Use E-ServicesPreview not available
Determine Charges for Customer ServicesPreview not available
Processing Order Forms with Customer InformationPreview not available
Transforming Disgruntled Customers - Effective Complaint Handling for LoyaltyPreview not available
Customer Service FundamentalsPreview not available
Excelling in Customer ServicePreview not available
Problem Solving in BusinessPreview not available
Customer Follow-up for Technical Sales in ElectronicsPreview not available
The Art of Active ListeningPreview not available
Speak Different LanguagesPreview not available
Introduction to Software & ApplicationsPreview not available
Data Analysis EssentialsPreview not available
Ensuring Client Orientation for Customer Service RepresentativesPreview not available
Contacting Customers for Customer Service Representatives in Corporate ServicesPreview not available
Facilitate Official Agreement for Customer Service RepresentativesPreview not available
Provide Customer Follow-Up Services for Customer Service RepresentativesPreview not available
Active Selling for Customer Service RepresentativesPreview not available
Showing Diplomacy for Customer Service Representatives in Corporate SupportPreview not available
Upselling Products for Customer Service RepresentativesPreview not available
Keep Records of Customer Interaction for Customer Service Representatives in Contact CentersPreview not available
E-commerce Systems for Customer Service RepresentativesPreview not available
Measuring Customer Feedback for Customer Service RepresentativesPreview not available
Process Data for Customer Service RepresentativesPreview not available
Multitasking for Customer Service Representatives in Retail and SupportPreview not available
Use Customer Relationship Management Software for Customer Service RepresentativesPreview not available
Manage Schedule of Tasks for Customer Service RepresentativesPreview not available
Consumer Protection for Customer Service Representatives in Retail and ServicesPreview not available
Processing Refunds for Customer Service Representatives in Retail and ServicesPreview not available
Control of Expenses for Customer Service RepresentativesPreview not available
Sales Activities for Customer Service RepresentativesPreview not available
Applying Knowledge of Human BehaviourPreview not available
Data Mining MethodsPreview not available