Front of House Manager
16 eLearning modules · CPD Certified · SCORM
This course provides comprehensive training for front of house managers, equipping you with the essential skills to oversee public-facing operations in live event venues. You will master protocols for ensuring visitor health and safety, including emergency response, fire prevention, and first aid, while also promoting a proactive safety culture. Learn to manage guest access efficiently, handle complaints professionally, and maintain high standards of cleanliness. The programme also covers critical operational tasks such as monitoring ticket sales, carrying out end-of-day accounts, and effectively leading and motivating your team in line with labour legislation. This ensures smooth, professional interactions and a safe, enjoyable experience for all.
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What this lesson contains
Ensuring Health and Safety of Visitors
Monitor Guest Access
Prevent Fire in a Performance EnvironmentPreview not available
Reacting to Emergency Situations in Live PerformancePreview not available
Perform First Fire InterventionPreview not available
First AidPreview not available
Labour Legislation for Front of HousePreview not available
Negotiating Health and Safety with Third PartiesPreview not available
Promoting Health and Safety in Front of House OperationsPreview not available
Handling Complaints & Difficult CustomersPreview not available
Assessing Cleanliness for Front of House ManagersPreview not available
Carrying Out End of Day AccountsPreview not available
Monitor TicketingPreview not available
Manage a TeamPreview not available
Manage Staff (Front of House Manager)Preview not available
Supervise Event StaffPreview not available