Hospitality Establishment Receptionist
25 eLearning modules · CPD Certified · SCORM
This comprehensive course empowers hospitality establishment receptionists to excel as the vital first point of contact for guests. You will master welcoming procedures, efficiently managing arrivals and departures, and accurately processing bookings and payments. The training covers explaining accommodation features, taking room service orders, and maintaining secure customer records. Develop strong customer service skills to handle complaints and difficult customers professionally, ensuring positive guest experiences. Additionally, you will cover food safety, detecting drug abuse, and implementing marketing and sales strategies, enhancing guest satisfaction and contributing to your establishment’s success.
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What this lesson contains
Complying with Food Safety and Hygiene for Receptionists in Hospitality
Dealing with Arrivals for Hospitality Establishment Receptionists in the Hotel Industry
Dealing with Departures for Hospitality Establishment Receptionists in the Hotel IndustryPreview not available
Explaining Accommodation Features for Receptionists in HospitalityPreview not available
Greeting Guests for Hospitality Establishment ReceptionistsPreview not available
Detecting Drug Abuse for Hospitality Establishment ReceptionistsPreview not available
Maintaining Customer Records for Hospitality Establishment ReceptionistsPreview not available
Handling Complaints & Difficult CustomersPreview not available
Customer Service FundamentalsPreview not available
Implement Marketing Strategies for Receptionists in HospitalityPreview not available
Implement Sales Strategies for Hospitality Establishment ReceptionistsPreview not available
Customer Service in HospitalityPreview not available
Professional Customer Follow-Up for Building MaterialsPreview not available
Distributing Local Information Materials for Hospitality ReceptionistsPreview not available
Taking Room Service Orders for Receptionists in Hospitality EstablishmentsPreview not available
Training Reception Staff for Hospitality Establishment ReceptionistsPreview not available
Handover the Service Area for Receptionists in HospitalityPreview not available
Tending to Personal Items for Receptionists in HospitalityPreview not available
Processing Bookings for Hospitality Establishment ReceptionistsPreview not available
Assess Cleanliness of Areas for Hospitality Establishment ReceptionistsPreview not available
Carry Out End of Day Accounts for Receptionists in HospitalityPreview not available
Maintain Incident Reporting Records for Hospitality Establishment ReceptionistsPreview not available
Processing Restaurant Reservations for Hospitality Establishment ReceptionistsPreview not available
Assisting Clients with Special Needs for Receptionists in HospitalityPreview not available
Providing Tourism Related Information for Hospitality Establishment ReceptionistsPreview not available