Railway Sales Agent
23 eLearning modules · CPD Certified · SCORM
This course equips railway sales agents with the essential skills to provide outstanding service at the ticket counter. You will master ticket issuance, accurate fare calculation, and efficient seat reservations, alongside handling refunds and managing daily sales records. Develop effective communication to provide clear itinerary details and real-time updates, even when dealing with service disruptions or challenging customers. The programme also covers crucial safety protocols, ethical conduct, and strategies for building rapport and achieving sales targets by offering persuasive travel alternatives, ensuring a seamless passenger experience.
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What this lesson contains
Safety Awareness for Railway Sales Agents in Rail Transport
Reacting Calmly for Railway Sales Agents in Passenger Rail
Updating Message Displays for Railway Sales Agents in Railway TransportPreview not available
Ethical Code of Conduct for Railway Sales AgentsPreview not available
Building Authentic RapportPreview not available
Effective Communication for Railway Sales Agents in Rail TransportPreview not available
Communicating with Customer Service for Railway Sales Agents in TransportationPreview not available
Excelling in Customer ServicePreview not available
Active Selling for Tobacco Specialised SellersPreview not available
Managing Difficult Clients for Railway Sales Agents in Railway TransportPreview not available
Persuading Clients with Alternatives for Railway Sales Agents in TransportationPreview not available
Selling Train Tickets for Railway Sales Agents in Rail TransportPreview not available
Professional Communication for Business AdministratorsPreview not available
Achieving Sales Targets for Railway Sales AgentsPreview not available
Provide High Quality Customer Service for Railway Sales Agents in Rail TransportPreview not available
Satisfying Customers for Railway Sales Agents in Rail TransportPreview not available
Applying Numeracy Skills for Railway Sales AgentsPreview not available
Processing Order Forms for Railway Sales Agents in Railway SalesPreview not available
Interpret Customer Non-verbal Communication for Railway Sales AgentsPreview not available
Handle Petty Cash for Railway Sales Agents in TransportationPreview not available
Geographic Areas for Railway Sales Agents in Rail TransportPreview not available
Product Range Knowledge for Railway Sales Agents in Transport ServicesPreview not available
Act Reliably for Railway Sales Agents in the Railway IndustryPreview not available