Receptionist
30 eLearning modules · CPD Certified · SCORM
This course develops essential skills for receptionists, who are often the first point of contact for any business. You will master professional communication, including handling calls, greeting guests, and effectively disseminating information and messages. The training covers crucial administrative tasks such as managing correspondence, processing data, maintaining accurate records and logbooks, and efficiently filing documents. You will also learn to use key office systems, including Microsoft 365, and ensure the reception area always presents a professional image. This comprehensive programme equips you to maintain an organised and efficient front desk, responding to inquiries and instructing visitors with confidence.
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What this lesson contains
Customer Service Fundamentals
Office Administration for Receptionists in Business Services
Accounting Techniques for Receptionists in Business AdministrationPreview not available
Company Policies for Receptionists in Business AdministrationPreview not available
Process Booking for Receptionists in HospitalityPreview not available
Maintain Logbooks for ReceptionistsPreview not available
Filing Documents for ReceptionistsPreview not available
Keeping Personal Administration for Receptionists in Corporate ServicesPreview not available
Delivering Correspondence for Receptionists in Business AdministrationPreview not available
Process Data for ReceptionistsPreview not available
Microsoft 365Preview not available
Maintaining the Reception Area for Receptionists in Corporate BusinessPreview not available
Use Office Systems for Receptionists in Business FacilitiesPreview not available
Handling Mail for Receptionists in Business AdministrationPreview not available
Disseminating Messages for Receptionists in Corporate BusinessPreview not available
Administering Appointments for Receptionists in Business AdministrationPreview not available
Allocating Badges for Receptionists in Business AdministrationPreview not available
Handling Cash & PaymentsPreview not available
Organise Facilities for Office Personnel for Receptionists in Business ServicesPreview not available
Issue Sales Invoices for Receptionists in Professional ServicesPreview not available
Greeting Guests for Receptionists in Corporate BusinessPreview not available
Adhering to Organisational Guidelines for Receptionists in Business AdministrationPreview not available
Excelling in Customer ServicePreview not available
Communicate Verbal Instructions for ReceptionistsPreview not available
Disseminating Internal Communications for Receptionists in Business ServicesPreview not available
Handling Complaints & Difficult CustomersPreview not available
Professional Communication for Business AdministratorsPreview not available
Developing Legal Documentation for Receptionists in Business ServicesPreview not available
Responding to Customer Inquiries for ReceptionistsPreview not available
Mastering Telephone Customer ServicePreview not available