Rental Service Representative in Personal and Household Goods
21 eLearning modules · CPD Certified · SCORM
This course equips rental service representatives in personal and household goods with the comprehensive skills needed to excel. You will master the process of renting out items such as furniture and kitchen machinery, accurately determining usage periods. The programme covers effective customer service, from handling complaints and providing follow-up to achieving sales targets and building loyalty. You will also gain proficiency in crucial administrative and financial tasks, including documenting transactions, managing payments, handling overdue accounts, and processing insurance claims. This ensures accurate record-keeping, efficient inventory management, and compliance with company policies, ultimately leading to a smooth and profitable rental service.
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What this lesson contains
Transforming Disgruntled Customers - Effective Complaint Handling for Loyalty
Provide Customer Follow-Up Services (Personal Household Rental)
Company Policies for Rental Service Representatives in Personal Household RentalPreview not available
Financial Capability for Rental ServicesPreview not available
Characteristics of ProductsPreview not available
Achieve Sales Targets for Rental Representatives in Personal Household RentalPreview not available
Excelling in Customer ServicePreview not available
Handle Rental Overdues (Personal Household Rental)Preview not available
Customer Service FundamentalsPreview not available
Managing the Insurance Claims ProcessPreview not available
Apply Numeracy Skills for Rental Service RepresentativesPreview not available
Maintain Inventory of Rented Items (Personal Household Rental)Preview not available
Processing Data for Rental ServicesPreview not available
Recording Customers' Personal Data (Personal Household Rental)Preview not available
Reviewing Completed Rental Contracts (Personal Household Rental)Preview not available
Handling Cash & PaymentsPreview not available
Multitasking for Rental Service Representatives in Personal Household RentalPreview not available
Working Independently in Rental Services (Personal Household Rental)Preview not available
Assisting Customers in Rental ServicesPreview not available
Providing Customers with Price Information (Personal Household Rental)Preview not available
Digital Skills for the Modern WorkplacePreview not available