Rental Service Representative in Recreational and Sports Goods
21 eLearning modules · CPD Certified · SCORM
This course equips rental service representatives in recreational and sports goods with the essential skills to proficiently manage equipment rentals and determine usage periods. You will master customer interactions, from providing outstanding service and resolving complaints to achieving sales targets and building lasting loyalty. The programme covers crucial operational aspects such as accurately documenting transactions, maintaining inventory, and processing data efficiently. You will also develop strong financial capability, ensure legal compliance with company policies and rental agreements, and confidently manage insurance claims and rental overdues. This comprehensive training ensures you can deliver professional service, maintain operational integrity, and contribute to business success.
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What this lesson contains
Transforming Disgruntled Customers - Effective Complaint Handling for Loyalty
Mastering Customer Follow-Up in Equipment Rental
Company Policies for Recreational Rental RepresentativesPreview not available
Financial Capability for Rental Service Representatives in Recreational Sports RentalPreview not available
Characteristics of ProductsPreview not available
Achieve Sales Targets for Rental Representatives in Recreational Sports RentalPreview not available
Excelling in Customer ServicePreview not available
Handling Rental Overdues (Recreational Sports Rental)Preview not available
Customer Service FundamentalsPreview not available
Manage Claims ProcessPreview not available
Apply Numeracy Skills for Rental Representatives in Recreational Sports RentalPreview not available
Maintaining Inventory of Rented ItemsPreview not available
Professional Data Processing in Rental ServicesPreview not available
Recording Customer Data for Recreational RentalsPreview not available
Reviewing Completed Rental Contracts (Recreational Sports Rental)Preview not available
Handling Cash & PaymentsPreview not available
Multitasking for Rental Service Representatives in Recreational Sports RentalPreview not available
Working Independently in Rental Services (Recreational Sports Rental)Preview not available
Assist Customers in Rental ServicesPreview not available
Provide Customers with Price InformationPreview not available
Introduction to Software & ApplicationsPreview not available