Sales Assistant
38 eLearning modules · CPD Certified · SCORM
This comprehensive course empowers sales assistants to excel as the direct point of contact for clients, to enhance customer satisfaction and drive business growth. You will master essential skills, from understanding products and services to delivering engaging sales presentations and handling customer inquiries professionally. Learn to effectively manage orders, provide crucial follow-up services, and transform complaints into loyalty. Vital operational aspects are also covered, including data protection, health and safety, company policies, and robust store security measures like shoplifting prevention, ensuring a compliant and secure retail environment.
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What this lesson contains
Data Protection, Health, Safety, and Compliance Essentials
Organizing Storage Facilities for Beverages Specialised Sellers
Follow Up Orders for CustomersPreview not available
Transforming Disgruntled Customers - Effective Complaint Handling for LoyaltyPreview not available
Shoplifting Prevention for Sales Assistants in RetailPreview not available
Providing Customer Follow-up Services for Sales AssistantsPreview not available
Ensure Store SecurityPreview not available
Characteristics of Services for Sales Assistants in RetailPreview not available
Company Policies for Sales Assistants in RetailPreview not available
Characteristics of ProductsPreview not available
Mastering Sales PresentationsPreview not available
Carry Out Order Intake for Sales Assistants in RetailPreview not available
Demonstrating Product Features for Sales Assistants in RetailPreview not available
Ensure Client Orientation for Sales Assistants in RetailPreview not available
Assisting Customers for Promotions Demonstrators in RetailPreview not available
Professional Customer Follow-Up for Building MaterialsPreview not available
Maintaining Supplier RelationshipsPreview not available
Visual Merchandising BasicsPreview not available
Arrange Ordering of Products for CustomersPreview not available
The Art of Active ListeningPreview not available
Product Characteristics for Sales Assistants in RetailPreview not available
Teamwork Principles for Sales AssistantsPreview not available
Stocking Shelves for Sales Assistants in RetailPreview not available
Carry Out Cross MerchandisingPreview not available
Carry Out Specialised Packing for CustomersPreview not available
Maintain Store Cleanliness for Sales Assistants in RetailPreview not available
Packaging Purchases in Bags for Sales Assistants in RetailPreview not available
Examine Merchandise for Sales Assistants in RetailPreview not available
Stock Control & ReplenishmentPreview not available
Preparing Professional Sales ChecksPreview not available
Ordering Products for Sales Assistants in RetailPreview not available
Handling Transactions & Cash HandlingPreview not available
Plan Aftersales Arrangements for Sales Assistants in RetailPreview not available
Processing Refunds for Sales Assistants in RetailPreview not available
Issue Sales InvoicesPreview not available
Organising Storage Facilities for Sales Assistants in RetailPreview not available
Performing Multiple Tasks at the Same TimePreview not available
Ordering Supplies for Sales Assistants in RetailPreview not available