Second-hand Goods Specialised Seller
31 eLearning modules · CPD Certified · SCORM
This course empowers second-hand goods specialists to excel in their unique retail environment. You will master evaluating, describing, and improving the condition of pre-owned merchandise, understanding product characteristics and their value. Develop persuasive sales argumentation and presentation skills to build customer trust and drive sales. Learn to handle complaints effectively, provide professional after-sales service, and guide customers through unique inventories. The programme also covers essential operational aspects, including data protection, workplace safety, preventing shoplifting, and visual merchandising, ensuring you can manage your specialised shop efficiently and compliantly while enhancing the customer journey.
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What this lesson contains
Data Protection, Health, Safety, and Compliance Essentials
Transforming Disgruntled Customers - Effective Complaint Handling for Loyalty
Preventing Shoplifting in Second-Hand RetailPreview not available
Professional Customer Follow-Up for Second-Hand RetailPreview not available
Characteristics of Services for Second-Hand SellersPreview not available
Characteristics of ProductsPreview not available
Sales Argumentation for Second-Hand SpecialistsPreview not available
Mastering Sales PresentationsPreview not available
Carry Out Order Intake (Second-Hand Goods)Preview not available
Checking the Potential of Second-hand MerchandisePreview not available
Mastering Product Demonstrations for Second-Hand SellersPreview not available
Customer Service FundamentalsPreview not available
Improve Conditions of Second-Hand MerchandisePreview not available
Visual Merchandising BasicsPreview not available
Guidance on Product Selection for Second-hand Goods Specialised SellersPreview not available
Sell Second-Hand MerchandisePreview not available
Professional Communication for Business AdministratorsPreview not available
Product Characteristics for Second-hand Goods Specialised SellersPreview not available
Fabric TypesPreview not available
Carry Out Products Preparation for Second-Hand Goods Specialised SellersPreview not available
Maintain Store Cleanliness for Second-Hand Goods Specialised SellersPreview not available
Stock Shelves for Second-hand Goods Specialised SellersPreview not available
Introduction to E-Commerce & Online RetailPreview not available
Apply Numeracy Skills for Second-hand Goods Specialised SellersPreview not available
Examine Merchandise for Second-hand Goods Specialised SellersPreview not available
Stock Control & ReplenishmentPreview not available
Issue Sales InvoicesPreview not available
Handling Transactions & Cash HandlingPreview not available
Organising Storage Facilities for Second-Hand Goods Specialised SellersPreview not available
Plan Aftersales Arrangements for Second-Hand Goods Specialised SellersPreview not available
Process Refunds for Second-hand Goods Specialised SellersPreview not available