Shop Assistant
33 eLearning modules · CPD Certified · SCORM
This comprehensive course equips shop assistants with the essential skills to excel in a dynamic retail environment. You will master company policies, professional conduct, and operational procedures, ensuring a safe and efficient workplace. Learn to effectively manage stock, understand product characteristics, and apply visual merchandising techniques to enhance the customer journey. Develop strong customer service abilities, including providing expert advice, handling inquiries, managing complaints, and building lasting relationships. Crucially, you will gain confidence in active selling, upselling, and achieving sales targets, ensuring no sales are lost and contributing significantly to business success.
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What this lesson contains
Company Policies for Sales Assistants in Retail
Notify Customers on Special Offers
Provide Customer Follow-up Services for Shop Assistants in RetailPreview not available
Company Policies for Shop Assistants in RetailPreview not available
Characteristics of ProductsPreview not available
Upselling Products for Ticket Sales Agents in Travel and TransportPreview not available
Carry Out Order Intake for Shop AssistantsPreview not available
Directing Customers to Merchandise for Shop Assistants in RetailPreview not available
Execute Working Instructions for Shop Assistants in RetailPreview not available
Maintaining Lasting Customer RelationshipsPreview not available
Maintaining Relationships with SuppliersPreview not available
Visual Merchandising BasicsPreview not available
Assisting Customers for Promotions Demonstrators in RetailPreview not available
Achieve Sales TargetsPreview not available
Carry out Active Selling for Shop Assistants in RetailPreview not available
Demonstrating Product Features for Shop Assistants in RetailPreview not available
Ensure Client Orientation for Sales Assistants in RetailPreview not available
Customer Service in HospitalityPreview not available
Use Different Communication Channels for Shop Assistants in RetailPreview not available
Teamwork Principles for Shop Assistants in RetailPreview not available
Maintain Store Cleanliness for Shop Assistants in RetailPreview not available
Gift Wrapping for Shop Assistants in RetailPreview not available
Packaging Purchases in Bags for Shop Assistants in RetailPreview not available
Put Up Price Tags for Shop Assistants in RetailPreview not available
Stock Shelves for Shop Assistants in RetailPreview not available
Examine Merchandise for Shop Assistants in RetailPreview not available
Stock Control & ReplenishmentPreview not available
Processing Orders from an Online ShopPreview not available
Order productsPreview not available
Handling Transactions & Cash HandlingPreview not available
Processing Refunds for Shop Assistants in RetailPreview not available
Receive Kitchen Supplies (Kitchen Assistant)Preview not available
Handling Cash & PaymentsPreview not available