Technical Sales Representative in Hardware, Plumbing and Heating Equipment
28 eLearning modules · CPD Certified · SCORM
This comprehensive course equips technical sales representatives in hardware, plumbing, and heating equipment to excel in their role. You will master selling merchandise by providing crucial technical insight, learning to identify product and service characteristics, and delivering compelling sales presentations. Develop expertise in handling customer interactions, from initial contact and answering RFQs to post-sale support, complaint resolution, and ensuring client satisfaction. The programme also covers essential compliance, safety, and marketing strategies, enabling you to effectively position technical solutions and build lasting customer relationships within the industry.
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What this lesson contains
Data Protection, Health, Safety, and Compliance Essentials
Transforming Disgruntled Customers - Effective Complaint Handling for Loyalty
Customer Follow-up for Technical Sales in Hardware and HeatingPreview not available
Characteristics of Services for Technical Sales Representatives in Hardware, Plumbing and HeatingPreview not available
Characteristics of ProductsPreview not available
Mastering Sales PresentationsPreview not available
Answering RFQs for Technical Sales Reps in Hardware and HVACPreview not available
Assist Customers (ICT Help Desk Agent)Preview not available
Excelling in Customer ServicePreview not available
Contacting Customers for Technical Sales Reps in Hardware, Plumbing and HeatingPreview not available
Demonstrating Product Features for Technical Sales RepsPreview not available
Ensure Client Orientation for Technical Sales Reps in Hardware, Plumbing and HeatingPreview not available
Implementing Marketing Strategies for Technical Sales Reps in Building SuppliesPreview not available
Implementing Sales Strategies for Technical Sales RepsPreview not available
Professional Customer Follow-Up for Building MaterialsPreview not available
Prospecting New Customers for Technical SalesPreview not available
Responding to Inquiries for Technical Sales RepresentativesPreview not available
Product Characteristics for Technical Sales Reps in Hardware, Plumbing and HeatingPreview not available
Hardware, Plumbing and Heating Equipment ProductsPreview not available
Record Customer Interactions for Technical Sales RepsPreview not available
Sales Record Keeping for Technical Sales Reps in Hardware and HeatingPreview not available
Producing Professional Sales ReportsPreview not available
Recording Customer Data for Technical Sales Reps in Hardware and PlumbingPreview not available
Demonstrate Motivation for SalesPreview not available
Managing Task Schedules in Technical SalesPreview not available
Supervise Sales ActivitiesPreview not available
Introduction to Software & ApplicationsPreview not available
CRM Software for Technical Sales in Hardware and HeatingPreview not available