Telecommunications Equipment Specialised Seller
33 eLearning modules · CPD Certified · SCORM
This comprehensive course equips telecommunications equipment specialised sellers with the essential skills to excel in retail environments. You will learn to effectively sell a range of mobile devices, computing hardware, and connectivity services by mastering product characteristics and translating complex technical specifications into compelling customer benefits. Develop expertise in demonstrating equipment, handling order intake, and providing excellent post-sale follow-up. The programme also covers crucial areas like effective complaint handling, shoplifting prevention, visual merchandising, and ensuring compliance with data protection and safety regulations, enabling you to enhance customer loyalty and drive business growth.
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What this lesson contains
Data Protection, Health, Safety, and Compliance Essentials
Transforming Disgruntled Customers - Effective Complaint Handling for Loyalty
Shoplifting Prevention for Telecom RetailersPreview not available
Provide Customer Follow-Up Services (Telecommunications Equipment)Preview not available
Mastering Telecom Service CharacteristicsPreview not available
Characteristics of ProductsPreview not available
Sales Argumentation for Telecommunications SpecialistsPreview not available
Mastering Sales PresentationsPreview not available
Carry Out Order Intake (Telecommunications Equipment)Preview not available
Demonstrating Telecommunications EquipmentPreview not available
Customer Service FundamentalsPreview not available
Visual Merchandising BasicsPreview not available
Assisting Customers in Rental ServicesPreview not available
Recommend Telecommunication Equipment to CustomersPreview not available
Sell Telecommunication ProductsPreview not available
Professional Communication for Business AdministratorsPreview not available
Characteristics of Telecommunications ProductsPreview not available
Telecommunication IndustryPreview not available
Electronics PrinciplesPreview not available
Preparing Telecommunications Products for SalePreview not available
Maintain Store Cleanliness (Telecommunications)Preview not available
Stocking Shelves for Telecommunications RetailPreview not available
Introduction to E-Commerce & Online RetailPreview not available
Numeracy for Telecommunications SalesPreview not available
Estimating Telecommunication Installation CostsPreview not available
Examining Merchandise in TelecommunicationsPreview not available
Stock Control & ReplenishmentPreview not available
Perform Market ResearchPreview not available
Issue Sales InvoicesPreview not available
Handling Transactions & Cash HandlingPreview not available
Organising Telecommunications Storage FacilitiesPreview not available
Planning Aftersales Arrangements in Telecom RetailPreview not available
Process Refunds (Telecommunications Equipment Specialised Seller)Preview not available