Ticket Sales Agent
21 eLearning modules · CPD Certified · SCORM
This comprehensive course equips ticket sales agents with the essential skills to provide outstanding initial service and expertly manage customer interactions. You will learn to accurately sell travel tickets, fitting reservation offers to individual customer queries and needs. The programme covers crucial areas such as handling personal identifiable information securely, quoting prices effectively, and navigating complex cancellation policies. Develop strong communication skills to inform customers of activity changes and respond to inquiries with precision, including multilingual support. You will also master processing bookings, maintaining customer records, and confidently upselling products, ensuring excellent service and operational efficiency in a dynamic travel environment.
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What this lesson contains
Handling Personal Identifiable Information for Ticket Sales Agents in Travel and Transport
Informing Customers of Activity Changes for Ticket Sales Agents in Travel and Tourism
Quoting Prices for Ticket Sales Agents in Travel and TourismPreview not available
Comply with Food Safety and Hygiene for Ticket Sales AgentsPreview not available
Managing Cancellation Policies for Ticket Sales Agents in Travel and TourismPreview not available
Excelling in Customer ServicePreview not available
Customer Service in HospitalityPreview not available
Responding to Customer Inquiries for Ticket Sales Agents in TravelPreview not available
Selling Tickets for Ticket Sales Agents in Travel and TourismPreview not available
Upselling Products for Ticket Sales Agents in Travel and TransportPreview not available
Speaking Different Languages for Ticket Sales Agents in Travel and TourismPreview not available
Staying Informed on Local Events for Ticket Sales Agents in TourismPreview not available
Process Booking for Ticket Sales Agents in TourismPreview not available
Maintaining Customer Records for Ticket Sales Agents in Travel and TourismPreview not available
Staying Up-to-Date with Current Events for Ticket Sales Agents in Travel and TourismPreview not available
Assist Clients with Special Needs for Ticket Sales AgentsPreview not available
Handling Cash & PaymentsPreview not available
Providing Tourism Related Information for Ticket Sales Agents in TravelPreview not available
Assist Customers with Self-Service Ticketing Machines for Ticket Sales Agents in TransportationPreview not available
Introduction to Software & ApplicationsPreview not available
Operating Global Distribution Systems for Ticket Sales Agents in Travel and TourismPreview not available