Business Acumen and Skills

Business Acumen and Skills

This course is designed to empower public sector workers with essential business acumen and practical skills, significantly improving organisational effectiveness. You will gain a clear understanding of business principles and their importance within the public sector. The programme covers developing effective risk management strategies to mitigate organisational challenges, alongside enhancing negotiation skills for better stakeholder engagement and resource allocation. Learners will also master service excellence through improved customer interactions and delivery, learn crucial business etiquette for professional communication, and acquire foundational knowledge in finance and budgeting to aid in robust resource management.