Competence and Conduct Standard for Social Housing

Competence and Conduct Standard for Social Housing

This course prepares social housing providers in England for the new Competence and Conduct Standard, a key regulatory requirement. Learners will gain a clear understanding of its legal requirements and core objectives, including identifying mandatory qualification levels for staff, such as senior managers and heads of service. The course explores practical strategies for developing effective workforce and conduct policies, fostering ethical behaviour, and implementing a robust code of conduct. You will also cover enhancing tenant engagement, ensuring contractor oversight, and establishing strong performance management systems with continuous professional development, all designed to improve overall service delivery for tenants.