Customer Service General

Customer Service General

This e-learning course on customer service explores how poor service can significantly damage a company's brand and overall image. You will learn about the internal and external factors that influence an organisation's service delivery. The course covers practical skills for managing and dealing with customers, including understanding service offers, effectively handling complaints, and the importance of non-verbal communication. It also teaches strategies for managing customer expectations and how to utilise monitoring systems to continuously improve service quality. By the end, you will understand why excellent customer service is crucial for business success.