Identifying ICT User Needs for ICT Consultants

Identifying ICT User Needs for ICT Consultants

This course equips ICT consultants with the essential analytical methods needed to accurately identify and document user requirements for complex ICT systems. You will master techniques to bridge the crucial gap between technical possibilities and business realities, ensuring solutions truly meet organisational needs. The programme covers effective target group analysis to understand diverse user segments and the development of detailed user personas to represent and communicate these needs clearly. By applying these skills, you will enhance your ability to conduct comprehensive system and business analysis, leading to more successful ICT projects and improved client satisfaction.