Managing Appointments and Signposting for Healthcare Support Workers in Health and Care

Managing Appointments and Signposting for Healthcare Support Workers in Health and Care

This course is designed for Healthcare Support Workers in the UK health and care sector, equipping you with essential skills to master the IT and communication systems vital for coordinating patient care effectively. You will learn to confidently navigate various appointment software, ensuring smooth scheduling and management. The course also covers how to handle professional telephone enquiries with clarity and empathy, providing excellent service. Furthermore, you will understand how to accurately direct individuals to appropriate local services through effective signposting, enhancing patient pathways and overall care delivery within the UK healthcare sector.