Managing Difficult Situations & Conflict in Care

Managing Difficult Situations & Conflict in Care

This course equips care leaders with essential skills to confidently navigate challenging interactions and resolve workplace conflicts across UK care settings. You will learn to identify conflict triggers and apply person-centred de-escalation techniques, utilising active listening and understanding behaviour as communication. The programme covers managing professional disagreements within teams, facilitating resolutions, and understanding the impact of unresolved conflict. Crucially, it explores how to support staff wellbeing through effective debriefing after difficult incidents, fostering a safe and supportive environment for all, whilst maintaining CQC standards.