Monitoring Customer Service for Contact Centre Supervisors in Business Services
CPD Certified
Monitoring Customer Service for Contact Centre Supervisors in Business Services
Master the essential techniques for evaluating agent performance and maintaining high service standards. Learn to use quality scorecards, conduct calibration sessions, and provide actionable feedback to drive customer satisfaction.
Course Details
- Format: SCORM-compliant ZIP file
- Licence: No restrictions
- Price: Free
- Compatible with any SCORM LMS