Processing Cyber Security Helpdesk Requests

Processing Cyber Security Helpdesk Requests

This course helps you master the essentials of first-line cyber security support. You will learn to apply security controls and monitor threats effectively, utilising various tools and log analysis techniques. Discover how to identify and respond to common incidents such as phishing, email threats, and handle malware and ransomware, including remediation and recovery. Gain crucial skills in managing user access and identity rights, understanding principles like least privilege and the Joiners, Movers, Leavers (JML) process, all within a UK legal framework. This ensures you can protect your organisation's assets and foster a strong security culture while providing exceptional service to your colleagues.