Supervise Work for Contact Centre Supervisors
CPD Certified
Supervise Work for Contact Centre Supervisors
Master the essential techniques for directing day-to-day operations and managing agent performance in a high-pressure contact centre. Learn to balance service level targets with agent support through effective floor management and real-time intervention.
Course Details
- Format: SCORM-compliant ZIP file
- Licence: No restrictions
- Price: Free
- Compatible with any SCORM LMS