Supporting Appointments, Enquiries and Referrals for Healthcare Support Workers in Health and Social Care

Supporting Appointments, Enquiries and Referrals for Healthcare Support Workers in Health and Social Care

This course empowers Healthcare Support Workers to master the essential coordination skills needed for effective patient journey management within the UK healthcare system. You will learn to proficiently handle complex patient enquiries, navigate intricate referral pathways, and manage appointments efficiently. A key focus is on providing person-centred support, ensuring patients feel understood and cared for during clinical appointments and throughout all their healthcare interactions. By developing these crucial abilities, you will significantly enhance the quality of support offered to patients across health and social care settings.