Working in a Digital Support Team

Working in a Digital Support Team

This course helps Foundation Apprentices master essential modern IT support skills. You will gain a solid understanding of hardware, peripherals, and networking basics, including cloud technologies and software management. Learn to identify and troubleshoot common issues, communicate effectively within a professional IT environment, and apply UK data protection (UK GDPR) and cyber security standards to build strong defences. The course also covers the responsible and ethical use of AI tools, preparing you for a successful career in today's dynamic digital workplace.