Working with E-Services for Live Chat Operators in Customer Service
CPD Certified
Working with E-Services for Live Chat Operators in Customer Service
This course equips live chat operators in customer service to master working with e-services. You will learn to navigate and support a range of public and private digital platforms, providing effective online support to assist citizens. The course covers guiding users through essential e-governance, e-health, and e-banking portals. A key focus is on ensuring security and efficiency throughout the digital navigation process, enabling you to confidently assist citizens in utilising various e-services. This training is vital for enhancing your skills in providing comprehensive citizen assistance.
Course Details
- Format: SCORM-compliant ZIP file
- Licence: No restrictions
- Price: Free
- Compatible with any SCORM LMS
Need an LMS to run this course?
Open eLMS also provides the learning management system (LMS) to deliver it. Assign the course to your staff, track who has completed it and report on compliance.
Buy this module on its own, or a whole lesson, in the eLearning store.
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