FAQs: Learner Interface Customisation
Support FAQ for learner interface design questions and troubleshooting.
helpdesk > learner > troubleshooting > login > Troubleshooting: Can't Login
Question
What to do if there are difficulties logging in?
Answer
Problem
Can't Login to the system
You may be locked out because you have forgotten your password.
Go to your system's login page.
Scroll to the bottom of the page.
Click on the forgotten password link and wait for an email.
If you do not have a login page then you are using Single Sign-on and need to contact the local administrator of the system.
If you do not get an email with instructions then it is possible the email has been switched off.
Alternatively you may have entered an incorrect email. Does your company use another .com name etc. as a user name or is a completely different username used?
Still can't Login then please contact your local system administrator and ask him to check your details. We are unable to give out this information apart from the named contact at any company.
See further details.
helpdesk > learner interface customisation > how to > learner interface > Change images in the site
Question
How do I change images in the site?
Answer
There are various images on the site which have recommended sites. Prepare them in the following way.
Instructions
Access the site as a Curriculum Manager or Administrator (and access the Learning Library > Learning Resources).
Search for and then Edit the correct resource.
Scroll down and add the following images with dimensions in pixels.
Thumbnails - 350w x 213h
Promo Images - 1070w x 650h
Category Thumbnails - 525w x 293h
Including large images will slow down the site. Save images at 72 dpi screen resolution.
See further details.
Still need help? Raise a support issue via our incident management system. Use this system to monitor progress on issues through to resolution.
Alternatively - if you are a client - you may wish to request a future upgrade to the system.