Doorman / Doorwoman

This comprehensive course equips doormen and doorwomen with the essential skills to excel in hospitality. You will master the art of providing a professional welcome and exceptional customer service, including handling luggage, deliveries, and valet services efficiently. The training covers maintaining a safe and secure environment by identifying potential threats, monitoring entry points, and detecting substance impairment. You will also learn to assist guests with special needs, provide personalised errand services, and offer valuable tourism information. Furthermore, the course develops your ability to effectively handle complaints and difficult customers, ensuring a positive experience for all guests.

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