Detecting Drug and Alcohol Abuse

Detecting Drug and Alcohol Abuse

This course equips learners with the essential hospitality skill of identifying substance impairment in guests. You will master recognising the physical cues associated with drug and alcohol abuse, enabling you to maintain a safe and professional environment for everyone. The training covers effective de-escalation techniques to manage challenging situations calmly and confidently, alongside understanding and following crucial legal protocols. By developing these vital skills, you will be able to ensure the safety of all patrons and staff, upholding professional standards within your workplace.