Live Chat Operator
34 eLearning modules · CPD Certified · SCORM
This course equips live chat operators with the essential skills to provide real-time customer support across various online platforms. You will master effective written communication, including persuasive sales argumentation for retail and e-commerce, and learn to guide customers through e-procurement processes. The programme covers understanding service and product characteristics, managing information securely, and utilising call-centre technologies. Develop crucial soft skills such as multitasking, exercising patience in challenging scenarios, and handling tasks independently. You will also gain proficiency in typing at speed, processing customer data efficiently, and performing basic data analysis to enhance service delivery and customer satisfaction.
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What this lesson contains
Communication Principles for Live Chat Operators in Online Assistance Services
Sales Argumentation for Live Chat Operators in Retail and E-commerce
e-Procurement for Live Chat Operators in Business ServicesPreview not available
Service Characteristics for Live Chat OperatorsPreview not available
Managing Information SecurelyPreview not available
Introduction to E-Commerce & Online RetailPreview not available
Call-Centre Technologies for Live Chat OperatorsPreview not available
Product Characteristics for Live Chat Operators in ManufacturingPreview not available
Multitasking for Live Chat Operators in Customer ServicePreview not available
Exercising Patience for Live Chat Operators in Online Customer SupportPreview not available
Handling Tasks Independently for Live Chat OperatorsPreview not available
Keeping Task Records for Live Chat Operators in Online SupportPreview not available
Type at Speed for Live Chat Operators in Online Assistance ServicesPreview not available
Processing Data for Live Chat Operators in Customer ServicePreview not available
Perform Data Analysis for Live Chat Operators in Customer SupportPreview not available
Use Customer Relationship Management Software for Live Chat Operators in Online AssistancePreview not available
Introduction to Software & ApplicationsPreview not available
Use E-Services for Live Chat Operators in Customer SupportPreview not available
IT Help Desk Mastery for Technical SpecialistsPreview not available
Use Communication Devices for Live Chat Operators in Customer SupportPreview not available
Transforming Disgruntled Customers - Effective Complaint Handling for LoyaltyPreview not available
Answering Incoming Calls for Live Chat OperatorsPreview not available
Provide Customer Follow-up Services for Live Chat OperatorsPreview not available
Problem Solving in BusinessPreview not available
Persuading Clients with Alternatives for Live Chat Operators in Customer ServicePreview not available
Discerning Written Communication for Live Chat Operators in Customer ServicePreview not available
Responding to Inquiries for Live Chat Operators in Online ServicesPreview not available
Handle Helpdesk Problems for Live Chat OperatorsPreview not available
Adapting to Changing Situations for Live Chat OperatorsPreview not available
Mastering Professional Communication ChannelsPreview not available
Perform Escalation Procedure for Live Chat OperatorsPreview not available
Carry Out Active Selling for Live Chat OperatorsPreview not available
Utilise Cross-selling for Live Chat Operators in E-commercePreview not available
Using Internet Chat for Live Chat Operators in Customer ServicePreview not available