Detecting Drug Abuse for Hospitality Establishment Receptionists

Detecting Drug Abuse for Hospitality Establishment Receptionists

This course provides hospitality receptionists with essential skills for detecting and managing drug and substance abuse. You will learn to identify the signs and symptoms in guests and implement appropriate, discreet procedures for incident management. The training prioritises the safety and well-being of guests, staff, and the establishment, ensuring adherence to legal requirements and company policies. You will also develop effective communication strategies for interacting with guests, mitigating risks to maintain a secure and compliant environment.