Maintaining Customer Records for Ticket Sales Agents in Travel and Tourism

Maintaining Customer Records for Ticket Sales Agents in Travel and Tourism

This course helps ticket sales agents in travel and tourism master the essential skills for managing traveler data with precision and legal compliance. You will learn to implement structured data entry techniques within modern ticketing systems, ensuring accuracy from the outset. The course delves into identifying and adhering to relevant privacy regulations, which is crucial for protecting customer information. Furthermore, you will gain a comprehensive understanding of the complete lifecycle of a Passenger Name Record (PNR), from creation to archiving. By the end, you will be able to handle customer records confidently, ensuring both accuracy and full compliance with data protection principles.