Use Customer Relationship Management Software for ICT Account Managers

Use Customer Relationship Management Software for ICT Account Managers

This course equips ICT Account Managers with the essential digital tools for effective Customer Relationship Management. You will learn to master CRM software, enabling you to centralise and manage vital customer data efficiently. Discover how to automate and optimise sales workflows through key CRM functionalities, enhancing your productivity and strategic approach. By leveraging these powerful features, you will be able to apply proven CRM strategies specifically designed to drive and increase ICT revenue. The programme focuses on practical application across hardware, software, and telecommunications account management, ensuring you can effectively manage client relationships and boost sales performance.