The following is a list of frequently asked questions about the company and its product: Open eLMS.
tenders > company facts > business > commissioning content > details
Question
Are there an restrictions for commissioning content from their parties?
Answer
Yes, there will be no restrictions on your organisation for commissioning other companies to design new content to be hosted on the LXP platform.
tenders > company facts > business > content ownership > details
Question
Who owns content created using Open eLMS Creator or other authoring systems?
Answer
Yes, all content and resources designed by you and hosted on the LXP will be owned by your organisation as standard.
tenders > company facts > business > continuous compensation > details
Question
Are there any compensation or service credits for failing to meet continuous improvement targets?
Answer
Contracts are negotiated on a case by case basis. An example would be where 25% of the licence fee contributes to this improvement activity. Therefore the client will pay the proportion of this charge compared with the number of improvements listed annually on the roadmap (e.g. 20 improvements promised and 10 delivered, then only 50% of 25% of the licence fee is discounted for the current year – a service credit will be issued accordingly.)
tenders > company facts > business > continuous improvement > details
Question
What measures are in place for implementing continuous improvement?
Answer
Measures in place to monitor continuous improvement include:
Time for first response to issue;
Time for resolution;
Percentage of issues met in line with SLAs; and
Percentage of server up time.
tenders > company facts > business > improvement targets > details
Question
What development road maps are published to demonstrate continuous improvement of the product?
Answer
A development roadmap is set on a 6 monthly basis with targets for the following quarter.
tenders > company facts > business > marketing > videos
Question
What Marketing and PR support is there to assist with the product launch to encourage use and to support any future content releases?
Answer
Open eLMS has a range of materials which can be freely rebranded for your organisation at their behest at no cost. This includes banner adverts, PR releases, and video adverts e.g. ‘https://youtu.be/7_oHcKODyPY ‘
tenders > company facts > business > point upgrades > details
Question
Are system upgrades free?
Answer
Yes, all system upgrades for the LXP platform are included in software maintenance payment. Note this does not include new separate new products under the Open eLMS brand such as Open eLMS AI, Open eLMS Forms etc.
tenders > company facts > business > service standards > summary
Question
How does Open eLMS typically meet the client’s service standard(s)?
Answer
Open eLMS typically attests to meet each client’s service standards prior to signing contractual documentation. Details of its project management procedures can be supplied as evidence of how it co-operates with clients on learning system projects.
tenders > company facts > business > service standards > summary
Question
Typically, what contract management reviews are in place?
Answer
Open eLMS is in constant development led by the client’s needs. This can lead there to be a disconnect eventually between the products and services contractually offered and what is being delivered. To this end Open eLMS recommends reviewing the contract annually to see if it accurately reflects the current situation.
Note that any updates to the existing system are supplied free of charge to the client as part of the licence process.
tenders > company facts > business > upgrades notice > details
Question
What notice do I have of upgrades?
Answer
Your organisation is in total control as to which upgrades to turn on/off at any time. Any functional changes made to Open eLMS are provided as configuration options which need to be ‘switched on’ by clients. All clients are informed of each release and a user group session is held for each release to inform clients of the new features and how to turn them on. Information is also held on the website – as an example this is the information accompanying the latest Aphrodite release..
This means that the power of approval of upgrades will always remain in the hands of your organisation by changing the configuration options accordingly. Note that the account manager will consult with your organisation and can turn on options in configuration on their behest.
Patches, on the other hand, will be applied to all systems as and when needed. Any maintenance tasks which require server downtime are carried out from 11pm to 1am Monday to Friday and from 8pm to 3am Saturday and Sunday.
tenders > company facts > distribution > restrictions > statement
Question
Can I reuse content without restriction?
Answer
There are no distribution restrictions on content created using Open eLMS Creator or bespoke learning created for the client.