Contact Us

Sales

Select to organise a web demo to talk about the Open eLMS LMS, eLearning Generator, eLearning Store or bespoke eLearning options.

Else contact sales@openelms.com for a free consultation or comparative quote.

Support

Times

Support is available from 0800 to 1800 GMT from Monday to Friday via telephone, email and internet chat.

During this time any issues are aimed to be dealt with within 4 hours. Should this not be possible then issues are escalated to the programming team and prioritised accordingly:

  • Trivial (expected delivery within a year)
  • Minor (expected delivery within 6 months)
  • Major (expected delivery within 1 month)
  • Critical (expected delivery within 1 week)
  • Blocker (expected delivery within 4 hours – max 1 day)

Issue Tracking

Access to the company’s support tracking system is available to clients only via login.

Support Contact

Email: support@openelms.com

Telephone (Mainswitchboard): +44 (0)203 929 2051

Live Customer Support Channel: https://zoom.us/j/4989825429

Press link to access support knowledgebase