Estio Training Case Study

Client:
Estio Training (Training provider for BAE Systems) – Part of BPP Group

Project:
Comprehensive Learning Management Solutions

Key Contact:
Idris Fabiyi
Manager of Curriculum, Innovation and Technology
idris.fabiyi@estio.co.uk

Timeline:
January 2021 – [Ongoing]

Overview

Scope, Relevance, and Scale

Scope

This project delivers a comprehensive Learning Management System (LMS) suite, encompassing eLearning content, authoring tools, smart classroom technology, and digital forms. The solution has streamlined Estio Training's curriculum management and virtual training, specifically addressing the complex reporting and data collection requirements of modern apprenticeship standards.

Relevance

The robustness and versatility of Open eLMS make it ideal for organizations seeking a scalable, feature-rich platform. Our track record in implementing complex, large-scale solutions demonstrates our ability to meet rigorous institutional requirements. From compliance to skills development, our platform provides a customizable, all-in-one solution for multi-disciplinary organizations.

Scale

The project supports over 2,000 learners with an average 18-month term, representing a significant digital transformation with a project value exceeding £400k.

Delivering to Specification

Open eLMS fulfilled every requirement specified in the Requirements Traceability Matrix (RTM) following the initial tender. This included developing a new Smart Classroom system to manage both online and offline learning events. Key deliverables included:

Open eLMS Classroom - Smart Classroom Add-on:

• Trainer interface for managing live lessons and integrating blended learning resources.
• Seamless integration for online lessons via Microsoft Teams or Zoom.
• Synchronous learning support with automated attendance and completion tracking.
• Interactive whiteboard for collaborative learning experiences.
• Integrated gradebooks to track and compare performance across cohorts.
• Real-time progress monitoring for both learners and administrators.
• Moderated discussion forums for collaborative peer-to-peer and trainer interaction.
• Automated event booking via an intuitive calendar interface.

Reporting

• Customized reporting for all Smart Classroom events.
• Advanced data visualization via custom Power BI dashboards.

Performance and Outcomes

All customizations were delivered within three months, meeting the scheduled launch date. The final solution met all client specifications within the original budget and timeline. System performance exceeded targets, achieving Desktop scores over 90 and Mobile scores over 60, as verified by Google PageSpeed Insights:

Performance scores represent a weighted average of key metrics, ensuring a fast and responsive experience for all users across devices.

Service Levels and KPIs

Open eLMS operates under a strict Quality Level Metrics framework, ensuring high service standards across all operations. Performance data has been tracked since 2021 and is accessible to clients via real-time Power BI dashboards.

Open eLMS has resolved 100% of all client-raised issues. Monthly support tickets consistently remain below five—an exceptional result for an installation of this scale. Client satisfaction remains a perfect 5/5.

We have consistently improved SLA performance, achieving near 100% compliance for both first response and resolution times in 2024.

The average response time is 2 hours, with issues resolved on average within 108 hours (including non-working hours).

Reliability and Communication

We maintain transparent communication regarding system performance and planned maintenance. Rigorous testing ensures maximum reliability and accuracy. Uptime has consistently exceeded 99.9%, with only a single minor deviation at the start of the contract.

We hold weekly strategy meetings with Estio to support their expanding system functionality—a partnership that goes far beyond a standard vendor relationship. Dedicated account management ensures consistent communication via email and phone at least once a week.

Social and Environmental Impact

The Estio platform empowers apprentices, supporting their entry into the workforce and promoting social mobility through accessible education. By leveraging Open eLMS Smart Classrooms, Estio has successfully transitioned the majority of its face-to-face training online.

This shift has significantly reduced the carbon footprint associated with travel and physical facility management. Data extracted from the Estio platform highlights the following impact:

Environmental Savings

• Face-to-face sessions replaced by Smart Classrooms (per person/year): 90
• Equivalent to operating 132 physical classrooms.
• Annual carbon savings per virtual classroom vs. physical: 270 kg

Total carbon saved: 35,640 kg CO2

This reduction of over 35 tonnes of CO2 is equivalent to approximately 21 round-trip flights between London and New York.