In Episode 1, we explored the architecture behind the Everything App and explained why structure matters more than features. Now we move to the foundation. In this episode, we tackle one of the biggest untapped assets in any organisation: your hidden intelligence.
Policies. Emails. Support tickets. Training guides. Product documentation. Client history. Years of experience buried in folders or locked inside people’s heads. What if all of it became instantly accessible? What if it powered every system in your business?
This is where your AI brain begins.
The Problem: Institutional Knowledge Is Trapped
Most organisations sit on decades of accumulated knowledge, yet:
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Documents are scattered across drives
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Emails contain critical context
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Support tickets reveal patterns
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Staff turnover erodes insight
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New employees take months to become fully effective
This is not a technology issue. It is an accessibility issue.
The Everything App solves this by creating a central AI intelligence layer trained entirely on your own business.
The Big Idea: A Central AI Intelligence Layer
Imagine a company-trained AI assistant similar in concept to tools like DocsBot or Cassidy. But instead of being generic, it is trained on:
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Your systems
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Your products
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Your processes
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Your client history
This AI sits across:
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Knowledge base
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CRM
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Project management
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Support systems
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Future modules
It becomes the pulse of your organisation. Every answer is context-aware. Every output reflects your business reality.
Step 1: Gather and Structure Your Knowledge
Before building anything technical, you must gather your intelligence. Collect:
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Policies and procedures
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Training materials
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Product documentation
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Historical emails
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Support tickets
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Website content
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Sales documentation
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Tender submissions
Then organise them into clear categories. The better structured your data, the more accurate your AI will become. Think of this as preparing the brain before activating it.
Step 2: Create Your AI Environment
To build your company AI brain, you need the right environment. We use:
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Claude Code as our AI development partner
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Docker to securely host and manage the system
Claude Code acts as your co-pilot.
It writes code.
Explains implementation steps.
Troubleshoots issues.
Guides you through the build process.
You do not need to be a specialist developer.
Docker allows you to spin up your AI environment quickly, either locally or in the cloud. It keeps everything secure, structured and reproducible.
Once configured, you have a stable environment for training and expanding your AI intelligence layer.
Step 3: Train Your Custom AI
Now comes the transformation. Using Claude Code, you:
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Ingest your company data
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Connect internal and external data sources
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Define how your AI should respond
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Set access permissions
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Protect sensitive information
Your AI can be trained on:
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Internal documentation
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Websites
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Knowledge bases
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Videos
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CRM records
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Support responses
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Tender submissions
As your business evolves, the AI evolves with it.
Every new support response.
Every new project insight.
Every new client interaction.
All of it strengthens your intelligence layer.
Why This Multiplies Productivity
Once your AI brain is live:
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Employees get instant answers to policy questions
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Sales teams retrieve client context in seconds
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Support teams access historical issue patterns
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Managers see consistent information across departments
But the real multiplier effect happens when this AI connects to your Everything App modules. It does not just answer questions. It drives automation. It writes emails, updates projects, generates test scripts, suggests improvements. Your organisation becomes intelligence-driven rather than tool-driven.
Continuous Learning Built In
Unlike static documentation systems, your AI brain grows over time.
- Add new documents.
- Upload new data.
- Integrate new systems.
The intelligence layer updates continuously.
This prevents knowledge decay and reduces reliance on tribal memory. Watch to find out more:
What Comes Next
In Episode 3, we connect this AI intelligence layer directly to your CRM.
You will see how your AI can:
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Draft highly personalised emails
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Research clients automatically
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Generate tender responses
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Make every customer interaction smarter
Once your AI brain exists, everything else becomes more powerful.
Ready to Build Your Own Company AI?
Start by gathering your knowledge.
Then set up your AI environment with Claude Code and Docker.
If you want the full structured prompts and implementation breakdown, access our complete build guide on Substack.
If you prefer expert support in setting up your AI intelligence layer, contact us with your business details and we will help you get started quickly.
At Open eLMS, we use AI every day across learning design, content generation, analysis and delivery. Our focus is on secure, responsible AI that amplifies human capability rather than replacing it.
If you would like to explore how Open eLMS is transforming learning, training and content creation, visit www.openelms.com or explore our AI-powered learning tools at www.openelms.ai today.
